Metrics at Every (Flight) Level

Organizational change often stalls out at departmental boundaries. How do we help organizations align vertically and horizontally to truly benefit from large-scale change efforts? This case study shows how to combine flight levels with metrics to transcend surface change.

• Session Type: 50-minute talk
• Suggested Level: Advanced: Developing Organizational Capability

Organizational change often stalls out at departmental boundaries, whether that is IT or another division. How do we help organizations connect vertically and horizontally to realize the outcomes that they have when undertaking large-scale change efforts?

Join this session to learn from a case study of a bank that combined flight levels and metrics to bridge their departmental boundaries and recognize gains not only in software delivery effectiveness but unifying higher-level strategy. In this session, attendees will learn:

• How to introduce flight levels, truly making all work visible and aligning all work to highest-level strategy
• How to invite and engage stakeholders beyond the “target” for transformation, such as business and human resources
• How to use three dimensions of metrics —Delivery Aspect, Perspective and Level — to support the work of Flight Levels
• How to respectfully and sustainably reduce organizational work in progress in order to focus on accomplishing the most important organizational goals

Related blog post: https://mattphilip.wordpress.com/2020/01/31/flight-levels-and-metrics/

I will combine case-study information with a couple of table-based activities to allow participants to begin mapping out their own approach to using metrics at all levels.